An online grievance redressal system has been established in the state ​ to address the woes of entrepreneurs. The system will ensure that the issue is resolved within 30 days. It is the first of its kind in the country. District and state-level committees under the industry department will address the complaints. The district committee chaired by the collector will consider the concerns of establishments worth up to Rs 10 crore. Companies with higher investments as well as appeals against district committee decisions will be brought before the state committee. The department's principal secretary will chair the committee at the state level.

Committees can recommend action against officials if necessary. The District and State Committees shall have the same jurisdiction as the Civil Courts during the trial of the complaint. These Committees are empowered to impose fines and recommend departmental action in case of delay or default by the officer appointed to render the service without sufficient reason. The official who fails to act on the remedy suggested by the committee has to pay a fine of Rs 250 per day after 15 days of inaction. A maximum fine of Rs 10,000 can be levied. Complaints related to 17 departments will be resolved through the portal.

Last updated on : 2023-03-03 12:21:34