Consumer Redressal

State Consumer Helpline - 1800-425-1550 (Toll free telephone number)

To register complaints at State Consumer Helpline, visit: consumeraffairs.kerala.gov.in

 

As per the provision contained in the Consumer Protection Act 1986 Consumer Courts have been started functioning in the State during 1990 with the Kerala State Consumer Disputes Redressal Commission at Thiruvananthapuram and one district forum in each district.

 

District Forum


The office of the district forum shall be at the Head Quarters of the respective district.The District Forum consists of the President, who is nominated by the Government and who is or has been or qualified to be a District Judge and two other members (one is a lady member) of eminence in the field of education, trade or commerce. They hold office for a term of 5 years whichever is earlier and they are not eligible for reappointment. The pecuniary jurisdiction of the forum is less than 5 lakhs rupees ie, value of goods of services and compensation if any claimed.

 
Address of Area wise Officers
 
Name of the Consumer 
Disputes Redressal 
Agency  		 Address  Phone No. Email-IDs
Kerala State Consumer 
Disputes Commission  

Sisuvihar Lane,
Vazhuthacaud, 
Sasthamangalam.P.O.,
Thiruvananthapruam -695010

 0471-2725157 ker-sforum@nic.in
cdrckerala@gmail.com
District Consumer Disputes
Redressal Forum,
Thiruvananthapuram		 Sisuvihar Lane,
Sasthamangalam.P.O.,
Redressal Forum, Idukki		 0471-2721069 confo-tv-kl@nic.in
cdrftvm@gmail.com
District Consumer Disputes
Redressal Forum, Kollam		 Civil Station, Kollam - 691013 0474-2795063 confo-kl-kl@nic.in
cdrfkollam@yahoo.com
District Consumer Disputes
Redressal Forum, 
Pathanamthitta		 12/2956(2), Doctors Lane,
Pathanamthitta - 689645		 0468-2223699 confo-pt-kl@nic.in
cdrfpta03@gmail.com
District Consumer Disputes 
Redressal Forum, Alappuzha		 Pazhaveedu.P.O.,
Alappuzha - 688009		 0477-2269748 confo-al-kl@nic.in
cdrfalp@gmail.com
District Consumer Disputes 
Redressal Forum, Kottayam		 Civil Station, Collectorate.P.O,
Kottayam - 686002		 0481-2565118 confo-kt-kl@nic.in
cdrfktm@gmail.com
District Consumer Disputes 
Redressal Forum, Idukki		 Painavu.P.O., Idukki -685603 0486-2232552 confo-id-kl@nic.in
idcdrf@gmail.com
District Consumer Disputes 
Redressal Forum, Ernakulam		 Karthrikadavu, Kaloor, 
Kochi - 682017		 0486-2403316 confo-er-kl@nic.in
cdrfekm@gmail.com
District Consumer Disputes 
Redressal Forum, Thrissur		 Ayyanthole, Thrissur - 680003 0487-2361100 confo-ts-kl@nic.in
cdrftsr@gmail.com
District Consumer Disputes 
Redressal Forum, Palakkad		 Near District Panchayat Office
Palakkad - 678001		 0491-2505782 confo-pl-kl@nic.in
cdrfpalakkad@bsnl.in
District Consumer Disputes 
Redressal Forum, Malappuram		 B2 Block, Civil Station,
Malappuram - 676505 		 0483-2734802 confo-ma-kl@nic.in
cdrfmlp@gmail.com
District Consumer Disputes 
Redressal Forum, Kozhikode		 2nd Floor, B-Block, Civil Station
Kozhikode - 673020		 0495-2370455 confo-kz-kl@nic.in
cdrfkozhikode@gmail.com
District Consumer Disputes 
Redressal Forum, Wayanad		 Civil Station, Kalpetta,
Wayanad - 673122		 0493-6202755 confo-wa-kl@nic.in
cdrfwayanad@gmail.com
District Consumer Disputes 
Redressal Forum, Kannur		 Near AKG Hospital,
Kausalya Complex, Talap,
Kannur - 670002		 0497-2706632 confo-kn-kl@nic.in
cdrfkannur@gmail.com
District Consumer Disputes 
Redressal Forum, Kasaragod		 Civil Station Compound, 
Vidhya Nagar.P.O.,
Kasaragod - 671123		 0499-4256845 confo-ks-kl@nic.in
cdrfkasaragod@gmail.com

 

Office of the State Commission shall be at Thiruvananthapuram. The President of the State Commission is or had been a Judge of a High Court. There are two other Members who are person for ability, integrity and standing with adequate knowledge or experience in Economic, Law, Commerce, Accountancy, Industry, Public affairs or administration. One Member shall be a woman.

The State Commission has got both original and appellate jurisdiction to entertain complaints. For original complaint value of goods or services and compensation exceeds rupees five lakhs but does not exceed Rs.10 lakhs. It also hears appeal against orders of district forum.

 

Programmes

State level awards on Consumer Protection to Voluntary Consumer Organizations are being distributed in every year. There are three state level awards 1st prize is Cash award of Rs.50,000/- IInd prize is Cash award of Rs.30,000/- and IIIrd prize is Cash award of Rs.20,000/-. Moreover March 15th in every year is being celebrated as World Consumer Right Day.

 

The enactment, ordinance or legislation pertaining to the Department

a. Consumer Protection Act, 1986.
b. Kerala Consumer Protection Rules 1998.

 

National Consumer Helpline

(Dept. of Consumer Affairs, Govt. of India)
Toll Free No. 1800-11-4000
Toll No. 011-23708391 (5 Line) (Normal call charges apply)
SMS No. 8130009809 (24 Hrs.)