@font-face { font-family: 'Open Sans'; font-style: normal; font-weight: 400; src: local('Open Sans'), local('OpenSans'), url('/KeralaLatest-theme/docroot/css/font-icon/fonts/Open Sans.woff2') format('woff2'); unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02C6, U+02DA, U+02DC, U+2000-206F, U+2074, U+20AC, U+2212, U+2215; } * { font-family: 'Open Sans', Arial, Helvetica, sans-serif; } body { background: #555; } header { position: relative; width: 100%; background: #333; } .mobDisp{ display:none; } .navButton { margin-top:3px; } .navMal{ font-size:10px!important; } MobNav a{ color:white!important; } MobNav a:hover, MobNav a:focus{ color:white!important; } .navSearch select{ display:none!important; } .navSearch input[type="image"]{ display:none!important; } .navSearch input[type="text"]{ width: 210px!important; box-sizing: border-box; border: 1px solid white; font-size: 16px; background-color: rgba(255,255,255,0.1); background-image: url('https://sso.kerala.gov.in/Kerala/images/kerala/search.svg'); background-position: 5px 2px; background-size: 22px; background-repeat: no-repeat; padding: 5px 15px 5px 30px; } .navSearchMob select{ display:none!important; } .navSearchMob input[type="image"]{ display:none!important; } .navSearchMob input[type="text"]{ width: 210px!important; margin-right:3px!important; box-sizing: border-box; border: 1px solid white; font-size: 16px; background-color: rgba(255,255,255,0.1); background-image: url('https://sso.kerala.gov.in/Kerala/images/kerala/search.svg'); background-position: 5px 2px; background-size: 22px; background-repeat: no-repeat; padding: 4px 15px 5px 30px; } #scroll-top { display : none; } .scroll-img { height : 38px; box-shadow: 0 5px 6px rgba(0,0,0,0.3); -moz-box-shadow: 0 5px 6px rgba(0,0,0,0.3); -webkit-box-shadow: 0 5px 6px rgba(0,0,0,0.3); -o-box-shadow: 0 5px 6px rgba(0,0,0,0.3); border-radius: 100px; position: fixed; bottom: 10%; right: 10px; } .logo { position: relative; z-index: 123; padding: 10px; font: 18px verdana; color: #6DDB07; float: left; width: 15% } .logo a { color: #6DDB07; } nav { position: relative; margin: 0 auto; z-index: 2; } .headerNavs { top: 50%; width: 40%; right: 2%; position: absolute; } .menu-title { position: absolute; top: 42px; width: 100%; left: 0; } .iconImg { display: block!important; width: 100%!important; height: 50px!important; } .aboutImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .gvtImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .serviceImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .missionImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .peopleImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .businessImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .tourismImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .schemesImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .contactUsImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } #cssmenu, #cssmenu ul, #cssmenu ul li, #cssmenu ul li a, #cssmenu #head-mobile { border: 0; list-style: none; display: block; position: relative; -webkit-box-sizing: border-box; -moz-box-sizing: border-box; box-sizing: border-box; margin: 0; } #cssmenu:after, #cssmenu > ul:after { content: "."; display: block; clear: both; visibility: hidden; line-height: 0; height: 0 } #cssmenu #head-mobile { display: none } #cssmenu { z-index: 9; height: 65px; } #cssmenu > ul > li { float: left; width: 11.1%!important; position: relative; } #cssmenu > ul > li > a { text-align: center; padding: 1% 15% 1% 15%!important; width: 100%; text-decoration: none; color: #fff; } #cssmenu > ul > li:hover > a, #cssmenu ul li.active a { color: #fff!important; font-weight: 900; } #cssmenu > ul > li:hover, #cssmenu ul li.active:hover, #cssmenu ul li.active, #cssmenu ul li.has-sub.active:hover { -webkit-transition: background .3s ease; -ms-transition: background .3s ease; transition: background .3s ease; } #cssmenu > ul > li.has-sub > a:after { position: absolute; top: 17px; right: 7px; width: 8px; height: 2px; display: none; background: #2166a1; content: '' } #cssmenu > ul > li.has-sub > a:before { position: absolute; top: 14px; right: 10px; display: none; width: 2px; height: 8px; background: #2166a1; content: ''; -webkit-transition: all .25s ease; -ms-transition: all .25s ease; transition: all .25s ease } #cssmenu > ul > li.has-sub:hover > a:before { top: 23px; height: 0 } #cssmenu ul ul { position: absolute; left: -9999px } #cssmenu ul ul li { height: 0; -webkit-transition: all .25s ease; -ms-transition: all .25s ease; background: #fff; border-bottom: 2px solid #daf0fb; transition: all .25s ease } #cssmenu ul ul li:hover { background: #e1effb; } #cssmenu li:hover > ul { left: auto; padding-top: 8%; } #cssmenu li:hover > ul > li { height: auto; } #cssmenu ul ul ul { margin-left: 100%; top: 0 } #cssmenu ul ul li a { border-bottom: 1px solid rgba(150, 150, 150, 0.15); padding: 5px 9px; width: 200px; font-size: 13.5px; text-decoration: none; color: #000; font-weight: 400; } #cssmenu ul ul li:last-child > a, #cssmenu ul ul li.last-item > a { border-bottom: 0 } #cssmenu ul ul li:hover > a, #cssmenu ul ul li a:hover { color: #607D8B; } #cssmenu ul ul li.has-sub > a:after { position: absolute; top: 8px; right: 11px; width: 8px; color: #2166a1; font-weight: bold; height: 2px; display: block; font-size: 16px; content: '\203A'; } #cssmenu ul ul li.has-sub > a:after:hover { transform: rotate(45deg); -webkit-transform: rotate(45deg); } #cssmenu ul ul > li.has-sub:hover > a:before { top: 17px; height: 0 } #cssmenu ul ul li.has-sub:hover, #cssmenu ul li.has-sub ul li.has-sub ul li:hover { background: #e1effb; } #cssmenu ul ul ul li.active a { border-left: 1px solid #333 } #cssmenu > ul > li.has-sub > ul > li.active > a, #cssmenu > ul ul > li.has-sub > ul > li.active> a { border-top: 1px solid #333 } .MobNav { display: none; } .profile-dropdown { position: relative; display: inline-block; padding-bottom: 16px; margin-left: 65px; right: 51px; top: 2px; } .dropdown-content { display: none; position: absolute; top:28px; right:0px; background-color: #f9f9f9; min-width: 150px; box-shadow: 0px 8px 16px 0px rgba(0,0,0,0.2); z-index: 1; } .dropdown-content a { padding: 12px 16px; text-decoration: none; display: block; } .user-name, .dropdown-content a { color: #2166a1; font-weight: 600; font-size: 15px; } .userIcon { display: inline; font-size: 16px; top: 2px; position: relative; padding-left: 5px; } .dropdown-content a:hover {background-color: #f1f1f1} .profile-dropdown:hover .dropdown-content { display: block; } .profile-dropdown:hover #cssmenu { z-index : 0; } @media screen and (max-width: 768px) { .mobDisp{ display:block; } .letterSize{ color:white!important; } .letterSize:hover{ color:white!important; } .MobNav { display: block!important; } .menu-title { position: inherit; top: 0; } .dropdown-content{ min-width:104px; } #cssmenu > ul > li { width: 100%!important; } #cssmenu > ul > li > a { text-align: left; margin-top: 0%!important; } #cssmenu > ul > li > a { padding: 1% 15% 3% 15%!important; } #cssmenu > ul > li:hover > a, #cssmenu ul li.active a { color: #ead882!important; } .logo { position: absolute; top: 0; left: 0; width: 100%; height: 46px; text-align: center; padding: 10px 0 0 0; float: none } .iconImg { display: none!important; } .logo2 { display: none } nav { width: 100%; } #cssmenu { width: 100%; height: auto; } #cssmenu ul { width: 100%; display: none } #cssmenu ul li { width: 100%; border-top: 1px solid #fff; } #cssmenu ul li:hover { background: #2166a1; } #cssmenu li:hover > ul { padding-top: 0!important; } #cssmenu ul ul li, #cssmenu li:hover > ul > li { height: auto } #cssmenu ul li a, #cssmenu ul ul li a { width: 100%; border-bottom: 0 } #cssmenu > ul > li { float: none } #cssmenu ul ul li a { padding-left: 25px; padding: 3px 19px; } #cssmenu ul ul li { background: #fff!important; } #cssmenu ul ul li:hover { background: #e1effb!important; } #cssmenu ul ul ul li a { padding-left: 35px } #cssmenu ul ul li a { color: #000; background: none } #cssmenu ul ul li:hover > a, #cssmenu ul ul li.active > a { color: #000; } #cssmenu ul ul, #cssmenu ul ul ul { position: relative; left: 0; width: 100%; margin: 0; text-align: left } #cssmenu > ul > li.has-sub > a:after, #cssmenu > ul > li.has-sub > a:before, #cssmenu ul ul > li.has-sub > a:after, #cssmenu ul ul > li.has-sub > a:before { display: none } #cssmenu #head-mobile { display: block; padding: 23px; color: #ddd; font-size: 12px; font-weight: 700 } .button { width: 55px; height: 46px; position: absolute; right: 0; top: 0; cursor: pointer; z-index: 12399994; } .button:after { position: absolute; top: 22px; right: 20px; display: block; height: 4px; width: 20px; border-top: 2px solid #dddddd; border-bottom: 2px solid #dddddd; content: '' } .button:before { -webkit-transition: all .3s ease; -ms-transition: all .3s ease; transition: all .3s ease; position: absolute; top: 16px; right: 20px; display: block; height: 2px; width: 20px; background: #ddd; content: '' } .button.menu-opened:after { -webkit-transition: all .3s ease; -ms-transition: all .3s ease; transition: all .3s ease; top: 21px; border: 0; height: 2px; width: 19px; background: #fff; -webkit-transform: rotate(45deg); -moz-transform: rotate(45deg); -ms-transform: rotate(45deg); -o-transform: rotate(45deg); transform: rotate(45deg) } .button.menu-opened:before { top: 22px; background: #fff; width: 19px; -webkit-transform: rotate(-45deg); -moz-transform: rotate(-45deg); -ms-transform: rotate(-45deg); -o-transform: rotate(-45deg); transform: rotate(-45deg) } #cssmenu .submenu-button { position: absolute; z-index: 99; right: 0; top: 0; display: block; border-left: 1px solid #daf0fb; height: 39px; width: 34px; cursor: pointer } #cssmenu .submenu-button.submenu-opened { background: #184d79; } #cssmenu ul ul .submenu-button { height: 34px; width: 34px } #cssmenu .submenu-button:after { position: absolute; top: 15px; right: 13px; width: 8px; height: 2px; display: block; background: #607d8b; content: '' } #cssmenu ul ul .submenu-button:after { top: 15px; right: 13px } #cssmenu .submenu-button.submenu-opened:after { background: #fff; } #cssmenu .submenu-button:before { position: absolute; top: 12px; right: 16px; display: block; width: 2px; height: 8px; background: #607d8b; content: '' } #cssmenu ul ul .submenu-button:before { top: 12px; right: 16px } #cssmenu .submenu-button.submenu-opened:before { display: none } #cssmenu ul ul ul li.active a { border-left: none } #cssmenu > ul > li.has-sub > ul > li.active > a, #cssmenu > ul ul > li.has-sub > ul > li.active > a { border-top: none } .container-column, .portlet-column { background-color: #fff; display: block !important; width: 100% !important; .container-column-content, .portlet-column-content { padding: 15px !important; } } .responsive-hidden { display: none !important; } .responsive-only { display: block !important; } .ksitmLogo { width: 45px!important; } .footerRow { width: 100%!important; } .footerCol0 { margin-top: 2%!important; width: 41%!important; } .footerCol1 { margin-top: 2%!important; width: 41%!important; } .footerCol2 { margin-top: 2%!important; width: 100%!important; text-align: center!important; } .footerCol3 { margin-top: 2%; width: 100%!important; text-align: center!important; } .footerCol4 { margin-top: 2%!important; width: 100%!important; text-align: center!important; } .iconset { width: 100%!important; text-align: center!important; margin-top: 1%!important; } .headerNavs { display: none!important; } .MobNav { display: block!important; padding-left: 0%!important; } .SearchNav { display: block!important; } .engheader { height: 75px!important; } .navSearchMob .aui-field-content { width: 120px!important; } .navSearchMob input[type="text"] { width: 120px!important; height:17px!important; margin-right:3px; } .accessibility-icons { display: none!important; } .user-name, .dropdown-content a { font-size: 12px; } .profile-dropdown { right: 7px; top : 0px; } .accessibilityDiv { margin-top: 0; } .navTabInfoMob { padding: 1px 1px 1px 1px!important; background: transparent !important; color: #ffffff !important; font-size:14px!important; } .navTabServicesMob { padding: 1px 1px 1px 1px !important; background: transparent !important; color: #ffffff !important; font-size:14px!important; } .mobLang{ font-size:12px!important; color:white!important; } .mobLangMal{ font-size:10px!important; color:white!important; } .mobLang a{ color:white!important; } .mobLang a{ color:white!important; } mobLang a:hover, mobLang a:focus{ color:white!important; } mobLangMal a:hover, mobLangMal a:focus{ color:white!important; } .navSearch { position: absolute; margin-left: 35%!important; margin-top: 0%!important; } .navLogin { margin-left: 76%!important; margin-top: 0.25%!important; font-size: 13px!important; border-right: 0px!important; padding: 0px 3px 0px 0px!important; text-decoration: none!important; } .navSearchMob{ display: inline; float: right!important; } } .fixedMenuCss { position: fixed; top: 0; width: 90.5%; } #wrapper { margin: 0 auto; max-width: 960px; min-width: 320px; width: 960px; } .container-column, .portlet-column { display: table-cell; .container-column-content, .portlet-column-content { padding: 0 10px; } .container-column-content-first, .portlet-column-content-first { padding-left: 0; } .container-column-content-last, .portlet-column-content-last { padding-right: 0; } .container-column-content-only, .portlet-column-content-only { padding: 0; } } .responsive #wrapper { width: 100%; } .responsive-only { display: none !important; } @media screen and (max-width: 1130px) and (min-width: 900px) { #cssmenu li:hover > ul { padding-top: 15%!important; } .mobDisp{ display:none; } } @media screen and (max-width: 900px) and (min-width: 768px) { .iconImg { display: none !important; } .menu-title { top: 7px !important; font-weight: 600; } #cssmenu { height: 45px; } .main-menu-ul { padding-top: 0 !important; top: 33px; } #cssmenu > ul > li { height: 40px; } .mobDisp{ display:none; } } @media screen and (max-width: 1130px) { #keywords { font-size: 14px!important; height: 21px!important; background-position: 5px 3px !important; background-size: 17px !important; padding: 0px 0px 0px 25px !important; } .navSearch input[type="text"]{ font-size: 14px!important; height: 21px!important; background-position: 5px 3px !important; background-size: 17px !important; padding: 0px 0px 0px 25px !important; } .navSearchMob input[type="text"]{ font-size: 14px!important; height: 21px!important; background-position: 5px 3px !important; background-size: 17px !important; padding: 0px 0px 0px 25px !important; } .mobDisp{ display:none; } } @media screen and (max-width: 1130px) and (min-width: 768px) { .navLogin { border-right: 1px solid #2196f3!important; margin-top: 0.65%!important; } .menu-title { top: 33px; } .iconImg { height: 45px!important; } .aboutImg, .gvtImg, .serviceImg, .missionImg, .peopleImg, .businessImg, .tourismImg, .schemesImg, .contactUsImg { width: 50% !important; } #cssmenu > ul > li > a { font-size: 10.5px!important; } .engheader { height: 100px!important; } .headerNavs { display: none!important; } .MobNav { padding-left: 26%!important; display: block!important; } .SearchNav { display: block!important; } .navSearch { } .navSearchMob .aui-field-content { width: 200px!important; } .navSearchMob input[type="text"]{ width: 200px!important; } .accessibilityDiv { margin-top: 0.5%!important; } .mobDisp{ display:none; } } @media screen and (max-width: 410px) { .navSearchMob{ display: inline; float: none!important; } .navSearchMob .aui-field-content { width: 220px!important; } .navSearchMob input[type="text"]{ width: 220px!important; } } @media screen and (max-width: 321px) { .navSearchMob{ display: inline; float: none!important; } .mobDisp{ display:block; } .MobNav { padding-left: 2%!important; } .navTabInfoMob { padding: 1px 10px 1px 10px!important; font-size:12px!important; } .navTabServicesMob{ font-size:12px!important; } .mobLang{ font-size:11px!important; color:white!important; } .mobLangMal{ font-size:8px!important; color:white!important; } .mobLang a{ color:white!important; } .mobLangMal a{ color:white!important; } .navSearchMob .aui-field-content { width: 200px!important; } .navSearchMob input[type="text"]{ width: 200px!important; } } @media only screen and (-webkit-min-device-pixel-ratio: 2) and (min-width: 1600px), only screen and ( min--moz-device-pixel-ratio: 2) and (min-width: 1600px), only screen and ( -o-min-device-pixel-ratio: 2/1) and (min-width: 1600px), only screen and ( min-device-pixel-ratio: 2) and (min-width: 1600px), only screen and ( min-resolution: 192dpi) and (min-width: 1600px), only screen and ( min-resolution: 2dppx) and (min-width: 1600px) { .main-menu-ul{ padding-top: 5% !important; padding-left: 12%; } #cssmenu { height: 100px; } .menu-title { top: 66px; } .iconImg { height: 80px!important; } .navMal{ font-size:14px!important; } #cssmenu > ul { } #cssmenu > ul > li.has-sub > a { } #cssmenu > ul > li > a { font-size: 16px!important; } .engheader { height: 240px!important; } .navTabInfo { font-size: 26px!important; margin-right: 20px; text-decoration: none!important; } .navTabServices { font-size: 26px!important; text-decoration: none!important; } .navLogin { margin-top: 1%!important; font-size: 24px!important; padding: 0px 10px 0px 0px!important; text-decoration: none!important; } .accessibilityDiv { margin-top: 0.5%!important; margin-right: 1%; } .print { top: -3px; } .letterSize { font-size: 22px!important; } #keywords { width: 86%; height: 50px !important; background-position: 5px 8px !important; background-size: 32px !important; padding: 4px 15px 5px 37px !important; font-size: 18px !important; } .navSearch input[type="text"]{ width: 500px!important; height: 50px !important; background-position: 5px 8px !important; background-size: 32px !important; padding: 4px 15px 5px 37px !important; font-size: 18px !important; } .navSearchMob input[type="text"]{ width: 500px!important; height: 50px !important; background-position: 5px 8px !important; background-size: 32px !important; padding: 4px 15px 5px 37px !important; font-size: 18px !important; } .headerNavs { display: block!important; } .MobNav { display: none!important; } .SearchNav { display: none!important; } }
Consumer Redressal - Government of Kerala, India Consumer Redressal Page State Consumer Helpline - 1800-425-1550 (Toll free telephone number)
As per the provision contained in the Consumer Protection Act 1986 Consumer Courts have been started functioning in the State during 1990 with the Kerala State Consumer Disputes Redressal Commission at Thiruvananthapuram and one district forum in each district.
District Forum
The office of the district forum shall be at the Head Quarters of the respective district.The District Forum consists of the President, who is nominated by the Government and who is or has been or qualified to be a District Judge and two other members (one is a lady member) of eminence in the field of education, trade or commerce. They hold office for a term of 5 years whichever is earlier and they are not eligible for reappointment. The pecuniary jurisdiction of the forum is less than 5 lakhs rupees ie, value of goods of services and compensation if any claimed.
Address of Area wise Officers
Name of the Consumer Disputes Redressal Agency Address Phone No. Email-IDs Kerala State Consumer Disputes Commission Sisuvihar Lane, Vazhuthacaud, Sasthamangalam.P.O., Thiruvananthapruam -695010
0471-2725157 ker-sforum@nic.in cdrckerala@gmail.com District Consumer Disputes Redressal Forum, Thiruvananthapuram Sisuvihar Lane, Sasthamangalam.P.O., Redressal Forum, Idukki 0471-2721069 confo-tv-kl@nic.in cdrftvm@gmail.com District Consumer Disputes Redressal Forum, Kollam Civil Station, Kollam - 691013 0474-2795063 confo-kl-kl@nic.in cdrfkollam@yahoo.com District Consumer Disputes Redressal Forum, Pathanamthitta 12/2956(2), Doctors Lane, Pathanamthitta - 689645 0468-2223699 confo-pt-kl@nic.in cdrfpta03@gmail.com District Consumer Disputes Redressal Forum, Alappuzha Pazhaveedu.P.O., Alappuzha - 688009 0477-2269748 confo-al-kl@nic.in cdrfalp@gmail.com District Consumer Disputes Redressal Forum, Kottayam Civil Station, Collectorate.P.O, Kottayam - 686002 0481-2565118 confo-kt-kl@nic.in cdrfktm@gmail.com District Consumer Disputes Redressal Forum, Idukki Painavu.P.O., Idukki -685603 0486-2232552 confo-id-kl@nic.in idcdrf@gmail.com District Consumer Disputes Redressal Forum, Ernakulam Karthrikadavu, Kaloor, Kochi - 682017 0486-2403316 confo-er-kl@nic.in cdrfekm@gmail.com District Consumer Disputes Redressal Forum, Thrissur Ayyanthole, Thrissur - 680003 0487-2361100 confo-ts-kl@nic.in cdrftsr@gmail.com District Consumer Disputes Redressal Forum, Palakkad Near District Panchayat Office Palakkad - 678001 0491-2505782 confo-pl-kl@nic.in cdrfpalakkad@bsnl.in District Consumer Disputes Redressal Forum, Malappuram B2 Block, Civil Station, Malappuram - 676505 0483-2734802 confo-ma-kl@nic.in cdrfmlp@gmail.com District Consumer Disputes Redressal Forum, Kozhikode 2nd Floor, B-Block, Civil Station Kozhikode - 673020 0495-2370455 confo-kz-kl@nic.in cdrfkozhikode@gmail.com District Consumer Disputes Redressal Forum, Wayanad Civil Station, Kalpetta, Wayanad - 673122 0493-6202755 confo-wa-kl@nic.in cdrfwayanad@gmail.com District Consumer Disputes Redressal Forum, Kannur Near AKG Hospital, Kausalya Complex, Talap, Kannur - 670002 0497-2706632 confo-kn-kl@nic.in cdrfkannur@gmail.com District Consumer Disputes Redressal Forum, Kasaragod Civil Station Compound, Vidhya Nagar.P.O., Kasaragod - 671123 0499-4256845 confo-ks-kl@nic.in cdrfkasaragod@gmail.com
Office of the State Commission shall be at Thiruvananthapuram. The President of the State Commission is or had been a Judge of a High Court. There are two other Members who are person for ability, integrity and standing with adequate knowledge or experience in Economic, Law, Commerce, Accountancy, Industry, Public affairs or administration. One Member shall be a woman.
The State Commission has got both original and appellate jurisdiction to entertain complaints. For original complaint value of goods or services and compensation exceeds rupees five lakhs but does not exceed Rs.10 lakhs. It also hears appeal against orders of district forum.
Programmes
State level awards on Consumer Protection to Voluntary Consumer Organizations are being distributed in every year. There are three state level awards 1st prize is Cash award of Rs.50,000/- IInd prize is Cash award of Rs.30,000/- and IIIrd prize is Cash award of Rs.20,000/-. Moreover March 15th in every year is being celebrated as World Consumer Right Day.
The enactment, ordinance or legislation pertaining to the Department
a. Consumer Protection Act, 1986. b. Kerala Consumer Protection Rules 1998.
National Consumer Helpline
(Dept. of Consumer Affairs, Govt. of India)
Toll Free No. 1800-11-4000
Toll No. 011-23708391 (5 Line) (Normal call charges apply)
SMS No. 8130009809 (24 Hrs.)