@font-face { font-family: 'Open Sans'; font-style: normal; font-weight: 400; src: local('Open Sans'), local('OpenSans'), url('/KeralaLatest-theme/docroot/css/font-icon/fonts/Open Sans.woff2') format('woff2'); unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02C6, U+02DA, U+02DC, U+2000-206F, U+2074, U+20AC, U+2212, U+2215; } * { font-family: 'Open Sans', Arial, Helvetica, sans-serif; } body { background: #555; } header { position: relative; width: 100%; background: #333; } .mobDisp{ display:none; } .navButton { margin-top:3px; } .navMal{ font-size:10px!important; } MobNav a{ color:white!important; } MobNav a:hover, MobNav a:focus{ color:white!important; } .navSearch select{ display:none!important; } .navSearch input[type="image"]{ display:none!important; } .navSearch input[type="text"]{ width: 210px!important; box-sizing: border-box; border: 1px solid white; font-size: 16px; background-color: rgba(255,255,255,0.1); background-image: url('https://sso.kerala.gov.in/Kerala/images/kerala/search.svg'); background-position: 5px 2px; background-size: 22px; background-repeat: no-repeat; padding: 5px 15px 5px 30px; } .navSearchMob select{ display:none!important; } .navSearchMob input[type="image"]{ display:none!important; } .navSearchMob input[type="text"]{ width: 210px!important; margin-right:3px!important; box-sizing: border-box; border: 1px solid white; font-size: 16px; background-color: rgba(255,255,255,0.1); background-image: url('https://sso.kerala.gov.in/Kerala/images/kerala/search.svg'); background-position: 5px 2px; background-size: 22px; background-repeat: no-repeat; padding: 4px 15px 5px 30px; } #scroll-top { display : none; } .scroll-img { height : 38px; box-shadow: 0 5px 6px rgba(0,0,0,0.3); -moz-box-shadow: 0 5px 6px rgba(0,0,0,0.3); -webkit-box-shadow: 0 5px 6px rgba(0,0,0,0.3); -o-box-shadow: 0 5px 6px rgba(0,0,0,0.3); border-radius: 100px; position: fixed; bottom: 10%; right: 10px; } .logo { position: relative; z-index: 123; padding: 10px; font: 18px verdana; color: #6DDB07; float: left; width: 15% } .logo a { color: #6DDB07; } nav { position: relative; margin: 0 auto; z-index: 2; } .headerNavs { top: 50%; width: 40%; right: 2%; position: absolute; } .menu-title { position: absolute; top: 42px; width: 100%; left: 0; } .iconImg { display: block!important; width: 100%!important; height: 50px!important; } .aboutImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .gvtImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .serviceImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .missionImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .peopleImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .businessImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .tourismImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .schemesImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .contactUsImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } #cssmenu, #cssmenu ul, #cssmenu ul li, #cssmenu ul li a, #cssmenu #head-mobile { border: 0; list-style: none; display: block; position: relative; -webkit-box-sizing: border-box; -moz-box-sizing: border-box; box-sizing: border-box; margin: 0; } #cssmenu:after, #cssmenu > ul:after { content: "."; display: block; clear: both; visibility: hidden; line-height: 0; height: 0 } #cssmenu #head-mobile { display: none } #cssmenu { z-index: 9; height: 65px; } #cssmenu > ul > li { float: left; width: 11.1%!important; position: relative; } #cssmenu > ul > li > a { text-align: center; padding: 1% 15% 1% 15%!important; width: 100%; text-decoration: none; color: #fff; } #cssmenu > ul > li:hover > a, #cssmenu ul li.active a { color: #fff!important; font-weight: 900; } #cssmenu > ul > li:hover, #cssmenu ul li.active:hover, #cssmenu ul li.active, #cssmenu ul li.has-sub.active:hover { -webkit-transition: background .3s ease; -ms-transition: background .3s ease; transition: background .3s ease; } #cssmenu > ul > li.has-sub > a:after { position: absolute; top: 17px; right: 7px; width: 8px; height: 2px; display: none; background: #2166a1; content: '' } #cssmenu > ul > li.has-sub > a:before { position: absolute; top: 14px; right: 10px; display: none; width: 2px; height: 8px; background: #2166a1; content: ''; -webkit-transition: all .25s ease; -ms-transition: all .25s ease; transition: all .25s ease } #cssmenu > ul > li.has-sub:hover > a:before { top: 23px; height: 0 } #cssmenu ul ul { position: absolute; left: -9999px } #cssmenu ul ul li { height: 0; -webkit-transition: all .25s ease; -ms-transition: all .25s ease; background: #fff; border-bottom: 2px solid #daf0fb; transition: all .25s ease } #cssmenu ul ul li:hover { background: #e1effb; } #cssmenu li:hover > ul { left: auto; padding-top: 8%; } #cssmenu li:hover > ul > li { height: auto; } #cssmenu ul ul ul { margin-left: 100%; top: 0 } #cssmenu ul ul li a { border-bottom: 1px solid rgba(150, 150, 150, 0.15); padding: 5px 9px; width: 200px; font-size: 13.5px; text-decoration: none; color: #000; font-weight: 400; } #cssmenu ul ul li:last-child > a, #cssmenu ul ul li.last-item > a { border-bottom: 0 } #cssmenu ul ul li:hover > a, #cssmenu ul ul li a:hover { color: #607D8B; } #cssmenu ul ul li.has-sub > a:after { position: absolute; top: 8px; right: 11px; width: 8px; color: #2166a1; font-weight: bold; height: 2px; display: block; font-size: 16px; content: '\203A'; } #cssmenu ul ul li.has-sub > a:after:hover { transform: rotate(45deg); -webkit-transform: rotate(45deg); } #cssmenu ul ul > li.has-sub:hover > a:before { top: 17px; height: 0 } #cssmenu ul ul li.has-sub:hover, #cssmenu ul li.has-sub ul li.has-sub ul li:hover { background: #e1effb; } #cssmenu ul ul ul li.active a { border-left: 1px solid #333 } #cssmenu > ul > li.has-sub > ul > li.active > a, #cssmenu > ul ul > li.has-sub > ul > li.active> a { border-top: 1px solid #333 } .MobNav { display: none; } .profile-dropdown { position: relative; display: inline-block; padding-bottom: 16px; margin-left: 65px; right: 51px; top: 2px; } .dropdown-content { display: none; position: absolute; top:28px; right:0px; background-color: #f9f9f9; min-width: 150px; box-shadow: 0px 8px 16px 0px rgba(0,0,0,0.2); z-index: 1; } .dropdown-content a { padding: 12px 16px; text-decoration: none; display: block; } .user-name, .dropdown-content a { color: #2166a1; font-weight: 600; font-size: 15px; } .userIcon { display: inline; font-size: 16px; top: 2px; position: relative; padding-left: 5px; } .dropdown-content a:hover {background-color: #f1f1f1} .profile-dropdown:hover .dropdown-content { display: block; } .profile-dropdown:hover #cssmenu { z-index : 0; } @media screen and (max-width: 768px) { .mobDisp{ display:block; } .letterSize{ color:white!important; } .letterSize:hover{ color:white!important; } .MobNav { display: block!important; } .menu-title { position: inherit; top: 0; } .dropdown-content{ min-width:104px; } #cssmenu > ul > li { width: 100%!important; } #cssmenu > ul > li > a { text-align: left; margin-top: 0%!important; } #cssmenu > ul > li > a { padding: 1% 15% 3% 15%!important; } #cssmenu > ul > li:hover > a, #cssmenu ul li.active a { color: #ead882!important; } .logo { position: absolute; top: 0; left: 0; width: 100%; height: 46px; text-align: center; padding: 10px 0 0 0; float: none } .iconImg { display: none!important; } .logo2 { display: none } nav { width: 100%; } #cssmenu { width: 100%; height: auto; } #cssmenu ul { width: 100%; display: none } #cssmenu ul li { width: 100%; border-top: 1px solid #fff; } #cssmenu ul li:hover { background: #2166a1; } #cssmenu li:hover > ul { padding-top: 0!important; } #cssmenu ul ul li, #cssmenu li:hover > ul > li { height: auto } #cssmenu ul li a, #cssmenu ul ul li a { width: 100%; border-bottom: 0 } #cssmenu > ul > li { float: none } #cssmenu ul ul li a { padding-left: 25px; padding: 3px 19px; } #cssmenu ul ul li { background: #fff!important; } #cssmenu ul ul li:hover { background: #e1effb!important; } #cssmenu ul ul ul li a { padding-left: 35px } #cssmenu ul ul li a { color: #000; background: none } #cssmenu ul ul li:hover > a, #cssmenu ul ul li.active > a { color: #000; } #cssmenu ul ul, #cssmenu ul ul ul { position: relative; left: 0; width: 100%; margin: 0; text-align: left } #cssmenu > ul > li.has-sub > a:after, #cssmenu > ul > li.has-sub > a:before, #cssmenu ul ul > li.has-sub > a:after, #cssmenu ul ul > li.has-sub > a:before { display: none } #cssmenu #head-mobile { display: block; padding: 23px; color: #ddd; font-size: 12px; font-weight: 700 } .button { width: 55px; height: 46px; position: absolute; right: 0; top: 0; cursor: pointer; z-index: 12399994; } .button:after { position: absolute; top: 22px; right: 20px; display: block; height: 4px; width: 20px; border-top: 2px solid #dddddd; border-bottom: 2px solid #dddddd; content: '' } .button:before { -webkit-transition: all .3s ease; -ms-transition: all .3s ease; transition: all .3s ease; position: absolute; top: 16px; right: 20px; display: block; height: 2px; width: 20px; background: #ddd; content: '' } .button.menu-opened:after { -webkit-transition: all .3s ease; -ms-transition: all .3s ease; transition: all .3s ease; top: 21px; border: 0; height: 2px; width: 19px; background: #fff; -webkit-transform: rotate(45deg); -moz-transform: rotate(45deg); -ms-transform: rotate(45deg); -o-transform: rotate(45deg); transform: rotate(45deg) } .button.menu-opened:before { top: 22px; background: #fff; width: 19px; -webkit-transform: rotate(-45deg); -moz-transform: rotate(-45deg); -ms-transform: rotate(-45deg); -o-transform: rotate(-45deg); transform: rotate(-45deg) } #cssmenu .submenu-button { position: absolute; z-index: 99; right: 0; top: 0; display: block; border-left: 1px solid #daf0fb; height: 39px; width: 34px; cursor: pointer } #cssmenu .submenu-button.submenu-opened { background: #184d79; } #cssmenu ul ul .submenu-button { height: 34px; width: 34px } #cssmenu .submenu-button:after { position: absolute; top: 15px; right: 13px; width: 8px; height: 2px; display: block; background: #607d8b; content: '' } #cssmenu ul ul .submenu-button:after { top: 15px; right: 13px } #cssmenu .submenu-button.submenu-opened:after { background: #fff; } #cssmenu .submenu-button:before { position: absolute; top: 12px; right: 16px; display: block; width: 2px; height: 8px; background: #607d8b; content: '' } #cssmenu ul ul .submenu-button:before { top: 12px; right: 16px } #cssmenu .submenu-button.submenu-opened:before { display: none } #cssmenu ul ul ul li.active a { border-left: none } #cssmenu > ul > li.has-sub > ul > li.active > a, #cssmenu > ul ul > li.has-sub > ul > li.active > a { border-top: none } .container-column, .portlet-column { background-color: #fff; display: block !important; width: 100% !important; .container-column-content, .portlet-column-content { padding: 15px !important; } } .responsive-hidden { display: none !important; } .responsive-only { display: block !important; } .ksitmLogo { width: 45px!important; } .footerRow { width: 100%!important; } .footerCol0 { margin-top: 2%!important; width: 41%!important; } .footerCol1 { margin-top: 2%!important; width: 41%!important; } .footerCol2 { margin-top: 2%!important; width: 100%!important; text-align: center!important; } .footerCol3 { margin-top: 2%; width: 100%!important; text-align: center!important; } .footerCol4 { margin-top: 2%!important; width: 100%!important; text-align: center!important; } .iconset { width: 100%!important; text-align: center!important; margin-top: 1%!important; } .headerNavs { display: none!important; } .MobNav { display: block!important; padding-left: 0%!important; } .SearchNav { display: block!important; } .engheader { height: 75px!important; } .navSearchMob .aui-field-content { width: 120px!important; } .navSearchMob input[type="text"] { width: 120px!important; height:17px!important; margin-right:3px; } .accessibility-icons { display: none!important; } .user-name, .dropdown-content a { font-size: 12px; } .profile-dropdown { right: 7px; top : 0px; } .accessibilityDiv { margin-top: 0; } .navTabInfoMob { padding: 1px 1px 1px 1px!important; background: transparent !important; color: #ffffff !important; font-size:14px!important; } .navTabServicesMob { padding: 1px 1px 1px 1px !important; background: transparent !important; color: #ffffff !important; font-size:14px!important; } .mobLang{ font-size:12px!important; color:white!important; } .mobLangMal{ font-size:10px!important; color:white!important; } .mobLang a{ color:white!important; } .mobLang a{ color:white!important; } mobLang a:hover, mobLang a:focus{ color:white!important; } mobLangMal a:hover, mobLangMal a:focus{ color:white!important; } .navSearch { position: absolute; margin-left: 35%!important; margin-top: 0%!important; } .navLogin { margin-left: 76%!important; margin-top: 0.25%!important; font-size: 13px!important; border-right: 0px!important; padding: 0px 3px 0px 0px!important; text-decoration: none!important; } .navSearchMob{ display: inline; float: right!important; } } .fixedMenuCss { position: fixed; top: 0; width: 90.5%; } #wrapper { margin: 0 auto; max-width: 960px; min-width: 320px; width: 960px; } .container-column, .portlet-column { display: table-cell; .container-column-content, .portlet-column-content { padding: 0 10px; } .container-column-content-first, .portlet-column-content-first { padding-left: 0; } .container-column-content-last, .portlet-column-content-last { padding-right: 0; } .container-column-content-only, .portlet-column-content-only { padding: 0; } } .responsive #wrapper { width: 100%; } .responsive-only { display: none !important; } @media screen and (max-width: 1130px) and (min-width: 900px) { #cssmenu li:hover > ul { padding-top: 15%!important; } .mobDisp{ display:none; } } @media screen and (max-width: 900px) and (min-width: 768px) { .iconImg { display: none !important; } .menu-title { top: 7px !important; font-weight: 600; } #cssmenu { height: 45px; } .main-menu-ul { padding-top: 0 !important; top: 33px; } #cssmenu > ul > li { height: 40px; } .mobDisp{ display:none; } } @media screen and (max-width: 1130px) { #keywords { font-size: 14px!important; height: 21px!important; background-position: 5px 3px !important; background-size: 17px !important; padding: 0px 0px 0px 25px !important; } .navSearch input[type="text"]{ font-size: 14px!important; height: 21px!important; background-position: 5px 3px !important; background-size: 17px !important; padding: 0px 0px 0px 25px !important; } .navSearchMob input[type="text"]{ font-size: 14px!important; height: 21px!important; background-position: 5px 3px !important; background-size: 17px !important; padding: 0px 0px 0px 25px !important; } .mobDisp{ display:none; } } @media screen and (max-width: 1130px) and (min-width: 768px) { .navLogin { border-right: 1px solid #2196f3!important; margin-top: 0.65%!important; } .menu-title { top: 33px; } .iconImg { height: 45px!important; } .aboutImg, .gvtImg, .serviceImg, .missionImg, .peopleImg, .businessImg, .tourismImg, .schemesImg, .contactUsImg { width: 50% !important; } #cssmenu > ul > li > a { font-size: 10.5px!important; } .engheader { height: 100px!important; } .headerNavs { display: none!important; } .MobNav { padding-left: 26%!important; display: block!important; } .SearchNav { display: block!important; } .navSearch { } .navSearchMob .aui-field-content { width: 200px!important; } .navSearchMob input[type="text"]{ width: 200px!important; } .accessibilityDiv { margin-top: 0.5%!important; } .mobDisp{ display:none; } } @media screen and (max-width: 410px) { .navSearchMob{ display: inline; float: none!important; } .navSearchMob .aui-field-content { width: 220px!important; } .navSearchMob input[type="text"]{ width: 220px!important; } } @media screen and (max-width: 321px) { .navSearchMob{ display: inline; float: none!important; } .mobDisp{ display:block; } .MobNav { padding-left: 2%!important; } .navTabInfoMob { padding: 1px 10px 1px 10px!important; font-size:12px!important; } .navTabServicesMob{ font-size:12px!important; } .mobLang{ font-size:11px!important; color:white!important; } .mobLangMal{ font-size:8px!important; color:white!important; } .mobLang a{ color:white!important; } .mobLangMal a{ color:white!important; } .navSearchMob .aui-field-content { width: 200px!important; } .navSearchMob input[type="text"]{ width: 200px!important; } } @media only screen and (-webkit-min-device-pixel-ratio: 2) and (min-width: 1600px), only screen and ( min--moz-device-pixel-ratio: 2) and (min-width: 1600px), only screen and ( -o-min-device-pixel-ratio: 2/1) and (min-width: 1600px), only screen and ( min-device-pixel-ratio: 2) and (min-width: 1600px), only screen and ( min-resolution: 192dpi) and (min-width: 1600px), only screen and ( min-resolution: 2dppx) and (min-width: 1600px) { .main-menu-ul{ padding-top: 5% !important; padding-left: 12%; } #cssmenu { height: 100px; } .menu-title { top: 66px; } .iconImg { height: 80px!important; } .navMal{ font-size:14px!important; } #cssmenu > ul { } #cssmenu > ul > li.has-sub > a { } #cssmenu > ul > li > a { font-size: 16px!important; } .engheader { height: 240px!important; } .navTabInfo { font-size: 26px!important; margin-right: 20px; text-decoration: none!important; } .navTabServices { font-size: 26px!important; text-decoration: none!important; } .navLogin { margin-top: 1%!important; font-size: 24px!important; padding: 0px 10px 0px 0px!important; text-decoration: none!important; } .accessibilityDiv { margin-top: 0.5%!important; margin-right: 1%; } .print { top: -3px; } .letterSize { font-size: 22px!important; } #keywords { width: 86%; height: 50px !important; background-position: 5px 8px !important; background-size: 32px !important; padding: 4px 15px 5px 37px !important; font-size: 18px !important; } .navSearch input[type="text"]{ width: 500px!important; height: 50px !important; background-position: 5px 8px !important; background-size: 32px !important; padding: 4px 15px 5px 37px !important; font-size: 18px !important; } .navSearchMob input[type="text"]{ width: 500px!important; height: 50px !important; background-position: 5px 8px !important; background-size: 32px !important; padding: 4px 15px 5px 37px !important; font-size: 18px !important; } .headerNavs { display: block!important; } .MobNav { display: none!important; } .SearchNav { display: none!important; } }
Citizen Call Centre - Government of Kerala, India Citizen Call Centre Page GOVERNMENT CONTACT CENTRE-KERALA (GCC-K)
The relevance of a Contact Centre for the Government of Kerala, increased in the context of e-Governance and with the implementation of the Right to Information Act 2005, for providing information to the citizens in a user-friendly manner.
The existing Government Contact Centre-Kerala, formerly known as "Citizen Call Centre", setup on 9th May 2005, provides Informational/Enquiry services and Grievance Redressal services. Grievance related services are offered on behalf of selected client departments only. GCC-K is a single window IT-enabled facility. Envisaged as a Government to Citizen (G2C) interface, the Contact Centre enables the quick dissemination of critical Government Information, which is inaccessible or for the citizens.
The Contact Centre which is under the administration of Kerala State IT Mission, functions on all calendar days except Government declared Holidays/Regional holidays.
The salient features of GCC-K are:
Bilingual support: Malayalam and English Round the clock services (except public holidays) by trained Contact Centre Executives, with the support of a group dialing system consisting 30 lines Serves more than 66 Clients including Government departments, organizations, projects etc. Act as a Knowledge Database of Government Services An average of 800 – 1000 calls, per day Access from anywhere in Kerala without any queue and delay
Over the recent years, an increasing need has been felt within the Government for improving the quality of service being provided to the citizen, through GCC-K. On 16th February 2019, the revamped GCC-K has been commissioned to transform the existing voice-based Contact Center setup into a state-of-the-art Contact Centre, providing multi service delivery channels as e-mail, social media, SMS etc. along with conventional voice enhanced by VoIP technologies. Apart from these, integration of service delivery channels such as web portal, online chat, Mobile App etc. are in progress.
The revamped Contact Centre provides the following facilities:
Multi channel support by leveraging the State-of-the-Art IT solutions Customer Relationship Management Interactive Voice Response System Call Recording System Campaign Management etc.
Our Mission
To provide the citizens, with the information related to the Government services effectively and efficiently To work as a ‘One-Stop' shop for the Government information and services To provide access to the updated and accurate information
Our Vision
Translate improved service delivery into cost savings Increase the awareness of citizen call centre among the public
GCC-K Helpline Services
General Number: 155300/ 2335523 (From Landline numbers) 0471- 155300/0471-2335523 (From Mobile Networks)
Honorable Chief Minister's Distress Relief Fund (CMDRF) Helpline: 155300/ 2335523 OR 0471- 155300/0471-2335523 Aadhaar/UID: 1800-4251-1800 University of Calicut Helpline: 155300/ 0471- 155300 and 2335523/0471-2335523 Commissionerate of Entrance Examinations: 155300/ 0471- 155300 and 2335523/0471-2335523 Food Safety Helpline: 1800-425-1125 Kerala Water Authority Helpline: 1916 Legal Metrology Helpline: 1800-425-4835 National Consumer Helpline: 1967 Sabarimala Helpline with Multilingual Support: 1800-425-1606 State Consumer Helpline: 1800-425-1550