@font-face { font-family: 'Open Sans'; font-style: normal; font-weight: 400; src: local('Open Sans'), local('OpenSans'), url('/KeralaLatest-theme/docroot/css/font-icon/fonts/Open Sans.woff2') format('woff2'); unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02C6, U+02DA, U+02DC, U+2000-206F, U+2074, U+20AC, U+2212, U+2215; } * { font-family: 'Open Sans', Arial, Helvetica, sans-serif; } body { background: #555; } header { position: relative; width: 100%; background: #333; } .mobDisp{ display:none; } .navButton { margin-top:3px; } .navMal{ font-size:10px!important; } MobNav a{ color:white!important; } MobNav a:hover, MobNav a:focus{ color:white!important; } .navSearch select{ display:none!important; } .navSearch input[type="image"]{ display:none!important; } .navSearch input[type="text"]{ width: 210px!important; box-sizing: border-box; border: 1px solid white; font-size: 16px; background-color: rgba(255,255,255,0.1); background-image: url('https://sso.kerala.gov.in/Kerala/images/kerala/search.svg'); background-position: 5px 2px; background-size: 22px; background-repeat: no-repeat; padding: 5px 15px 5px 30px; } .navSearchMob select{ display:none!important; } .navSearchMob input[type="image"]{ display:none!important; } .navSearchMob input[type="text"]{ width: 210px!important; margin-right:3px!important; box-sizing: border-box; border: 1px solid white; font-size: 16px; background-color: rgba(255,255,255,0.1); background-image: url('https://sso.kerala.gov.in/Kerala/images/kerala/search.svg'); background-position: 5px 2px; background-size: 22px; background-repeat: no-repeat; padding: 4px 15px 5px 30px; } #scroll-top { display : none; } .scroll-img { height : 38px; box-shadow: 0 5px 6px rgba(0,0,0,0.3); -moz-box-shadow: 0 5px 6px rgba(0,0,0,0.3); -webkit-box-shadow: 0 5px 6px rgba(0,0,0,0.3); -o-box-shadow: 0 5px 6px rgba(0,0,0,0.3); border-radius: 100px; position: fixed; bottom: 10%; right: 10px; } .logo { position: relative; z-index: 123; padding: 10px; font: 18px verdana; color: #6DDB07; float: left; width: 15% } .logo a { color: #6DDB07; } nav { position: relative; margin: 0 auto; z-index: 2; } .headerNavs { top: 50%; width: 40%; right: 2%; position: absolute; } .menu-title { position: absolute; top: 42px; width: 100%; left: 0; } .iconImg { display: block!important; width: 100%!important; height: 50px!important; } .aboutImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .gvtImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .serviceImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .missionImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .peopleImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .businessImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .tourismImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .schemesImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } .contactUsImg { height: 100%; width: auto; margin-left: auto; margin-right: auto; display: block; } #cssmenu, #cssmenu ul, #cssmenu ul li, #cssmenu ul li a, #cssmenu #head-mobile { border: 0; list-style: none; display: block; position: relative; -webkit-box-sizing: border-box; -moz-box-sizing: border-box; box-sizing: border-box; margin: 0; } #cssmenu:after, #cssmenu > ul:after { content: "."; display: block; clear: both; visibility: hidden; line-height: 0; height: 0 } #cssmenu #head-mobile { display: none } #cssmenu { z-index: 9; height: 65px; } #cssmenu > ul > li { float: left; width: 11.1%!important; position: relative; } #cssmenu > ul > li > a { text-align: center; padding: 1% 15% 1% 15%!important; width: 100%; text-decoration: none; color: #fff; } #cssmenu > ul > li:hover > a, #cssmenu ul li.active a { color: #fff!important; font-weight: 900; } #cssmenu > ul > li:hover, #cssmenu ul li.active:hover, #cssmenu ul li.active, #cssmenu ul li.has-sub.active:hover { -webkit-transition: background .3s ease; -ms-transition: background .3s ease; transition: background .3s ease; } #cssmenu > ul > li.has-sub > a:after { position: absolute; top: 17px; right: 7px; width: 8px; height: 2px; display: none; background: #2166a1; content: '' } #cssmenu > ul > li.has-sub > a:before { position: absolute; top: 14px; right: 10px; display: none; width: 2px; height: 8px; background: #2166a1; content: ''; -webkit-transition: all .25s ease; -ms-transition: all .25s ease; transition: all .25s ease } #cssmenu > ul > li.has-sub:hover > a:before { top: 23px; height: 0 } #cssmenu ul ul { position: absolute; left: -9999px } #cssmenu ul ul li { height: 0; -webkit-transition: all .25s ease; -ms-transition: all .25s ease; background: #fff; border-bottom: 2px solid #daf0fb; transition: all .25s ease } #cssmenu ul ul li:hover { background: #e1effb; } #cssmenu li:hover > ul { left: auto; padding-top: 8%; } #cssmenu li:hover > ul > li { height: auto; } #cssmenu ul ul ul { margin-left: 100%; top: 0 } #cssmenu ul ul li a { border-bottom: 1px solid rgba(150, 150, 150, 0.15); padding: 5px 9px; width: 200px; font-size: 13.5px; text-decoration: none; color: #000; font-weight: 400; } #cssmenu ul ul li:last-child > a, #cssmenu ul ul li.last-item > a { border-bottom: 0 } #cssmenu ul ul li:hover > a, #cssmenu ul ul li a:hover { color: #607D8B; } #cssmenu ul ul li.has-sub > a:after { position: absolute; top: 8px; right: 11px; width: 8px; color: #2166a1; font-weight: bold; height: 2px; display: block; font-size: 16px; content: '\203A'; } #cssmenu ul ul li.has-sub > a:after:hover { transform: rotate(45deg); -webkit-transform: rotate(45deg); } #cssmenu ul ul > li.has-sub:hover > a:before { top: 17px; height: 0 } #cssmenu ul ul li.has-sub:hover, #cssmenu ul li.has-sub ul li.has-sub ul li:hover { background: #e1effb; } #cssmenu ul ul ul li.active a { border-left: 1px solid #333 } #cssmenu > ul > li.has-sub > ul > li.active > a, #cssmenu > ul ul > li.has-sub > ul > li.active> a { border-top: 1px solid #333 } .MobNav { display: none; } .profile-dropdown { position: relative; display: inline-block; padding-bottom: 16px; margin-left: 65px; right: 51px; top: 2px; } .dropdown-content { display: none; position: absolute; top:28px; right:0px; background-color: #f9f9f9; min-width: 150px; box-shadow: 0px 8px 16px 0px rgba(0,0,0,0.2); z-index: 1; } .dropdown-content a { padding: 12px 16px; text-decoration: none; display: block; } .user-name, .dropdown-content a { color: #2166a1; font-weight: 600; font-size: 15px; } .userIcon { display: inline; font-size: 16px; top: 2px; position: relative; padding-left: 5px; } .dropdown-content a:hover {background-color: #f1f1f1} .profile-dropdown:hover .dropdown-content { display: block; } .profile-dropdown:hover #cssmenu { z-index : 0; } @media screen and (max-width: 768px) { .mobDisp{ display:block; } .letterSize{ color:white!important; } .letterSize:hover{ color:white!important; } .MobNav { display: block!important; } .menu-title { position: inherit; top: 0; } .dropdown-content{ min-width:104px; } #cssmenu > ul > li { width: 100%!important; } #cssmenu > ul > li > a { text-align: left; margin-top: 0%!important; } #cssmenu > ul > li > a { padding: 1% 15% 3% 15%!important; } #cssmenu > ul > li:hover > a, #cssmenu ul li.active a { color: #ead882!important; } .logo { position: absolute; top: 0; left: 0; width: 100%; height: 46px; text-align: center; padding: 10px 0 0 0; float: none } .iconImg { display: none!important; } .logo2 { display: none } nav { width: 100%; } #cssmenu { width: 100%; height: auto; } #cssmenu ul { width: 100%; display: none } #cssmenu ul li { width: 100%; border-top: 1px solid #fff; } #cssmenu ul li:hover { background: #2166a1; } #cssmenu li:hover > ul { padding-top: 0!important; } #cssmenu ul ul li, #cssmenu li:hover > ul > li { height: auto } #cssmenu ul li a, #cssmenu ul ul li a { width: 100%; border-bottom: 0 } #cssmenu > ul > li { float: none } #cssmenu ul ul li a { padding-left: 25px; padding: 3px 19px; } #cssmenu ul ul li { background: #fff!important; } #cssmenu ul ul li:hover { background: #e1effb!important; } #cssmenu ul ul ul li a { padding-left: 35px } #cssmenu ul ul li a { color: #000; background: none } #cssmenu ul ul li:hover > a, #cssmenu ul ul li.active > a { color: #000; } #cssmenu ul ul, #cssmenu ul ul ul { position: relative; left: 0; width: 100%; margin: 0; text-align: left } #cssmenu > ul > li.has-sub > a:after, #cssmenu > ul > li.has-sub > a:before, #cssmenu ul ul > li.has-sub > a:after, #cssmenu ul ul > li.has-sub > a:before { display: none } #cssmenu #head-mobile { display: block; padding: 23px; color: #ddd; font-size: 12px; font-weight: 700 } .button { width: 55px; height: 46px; position: absolute; right: 0; top: 0; cursor: pointer; z-index: 12399994; } .button:after { position: absolute; top: 22px; right: 20px; display: block; height: 4px; width: 20px; border-top: 2px solid #dddddd; border-bottom: 2px solid #dddddd; content: '' } .button:before { -webkit-transition: all .3s ease; -ms-transition: all .3s ease; transition: all .3s ease; position: absolute; top: 16px; right: 20px; display: block; height: 2px; width: 20px; background: #ddd; content: '' } .button.menu-opened:after { -webkit-transition: all .3s ease; -ms-transition: all .3s ease; transition: all .3s ease; top: 21px; border: 0; height: 2px; width: 19px; background: #fff; -webkit-transform: rotate(45deg); -moz-transform: rotate(45deg); -ms-transform: rotate(45deg); -o-transform: rotate(45deg); transform: rotate(45deg) } .button.menu-opened:before { top: 22px; background: #fff; width: 19px; -webkit-transform: rotate(-45deg); -moz-transform: rotate(-45deg); -ms-transform: rotate(-45deg); -o-transform: rotate(-45deg); transform: rotate(-45deg) } #cssmenu .submenu-button { position: absolute; z-index: 99; right: 0; top: 0; display: block; border-left: 1px solid #daf0fb; height: 39px; width: 34px; cursor: pointer } #cssmenu .submenu-button.submenu-opened { background: #184d79; } #cssmenu ul ul .submenu-button { height: 34px; width: 34px } #cssmenu .submenu-button:after { position: absolute; top: 15px; right: 13px; width: 8px; height: 2px; display: block; background: #607d8b; content: '' } #cssmenu ul ul .submenu-button:after { top: 15px; right: 13px } #cssmenu .submenu-button.submenu-opened:after { background: #fff; } #cssmenu .submenu-button:before { position: absolute; top: 12px; right: 16px; display: block; width: 2px; height: 8px; background: #607d8b; content: '' } #cssmenu ul ul .submenu-button:before { top: 12px; right: 16px } #cssmenu .submenu-button.submenu-opened:before { display: none } #cssmenu ul ul ul li.active a { border-left: none } #cssmenu > ul > li.has-sub > ul > li.active > a, #cssmenu > ul ul > li.has-sub > ul > li.active > a { border-top: none } .container-column, .portlet-column { background-color: #fff; display: block !important; width: 100% !important; .container-column-content, .portlet-column-content { padding: 15px !important; } } .responsive-hidden { display: none !important; } .responsive-only { display: block !important; } .ksitmLogo { width: 45px!important; } .footerRow { width: 100%!important; } .footerCol0 { margin-top: 2%!important; width: 41%!important; } .footerCol1 { margin-top: 2%!important; width: 41%!important; } .footerCol2 { margin-top: 2%!important; width: 100%!important; text-align: center!important; } .footerCol3 { margin-top: 2%; width: 100%!important; text-align: center!important; } .footerCol4 { margin-top: 2%!important; width: 100%!important; text-align: center!important; } .iconset { width: 100%!important; text-align: center!important; margin-top: 1%!important; } .headerNavs { display: none!important; } .MobNav { display: block!important; padding-left: 0%!important; } .SearchNav { display: block!important; } .engheader { height: 75px!important; } .navSearchMob .aui-field-content { width: 120px!important; } .navSearchMob input[type="text"] { width: 120px!important; height:17px!important; margin-right:3px; } .accessibility-icons { display: none!important; } .user-name, .dropdown-content a { font-size: 12px; } .profile-dropdown { right: 7px; top : 0px; } .accessibilityDiv { margin-top: 0; } .navTabInfoMob { padding: 1px 1px 1px 1px!important; background: transparent !important; color: #ffffff !important; font-size:14px!important; } .navTabServicesMob { padding: 1px 1px 1px 1px !important; background: transparent !important; color: #ffffff !important; font-size:14px!important; } .mobLang{ font-size:12px!important; color:white!important; } .mobLangMal{ font-size:10px!important; color:white!important; } .mobLang a{ color:white!important; } .mobLang a{ color:white!important; } mobLang a:hover, mobLang a:focus{ color:white!important; } mobLangMal a:hover, mobLangMal a:focus{ color:white!important; } .navSearch { position: absolute; margin-left: 35%!important; margin-top: 0%!important; } .navLogin { margin-left: 76%!important; margin-top: 0.25%!important; font-size: 13px!important; border-right: 0px!important; padding: 0px 3px 0px 0px!important; text-decoration: none!important; } .navSearchMob{ display: inline; float: right!important; } } .fixedMenuCss { position: fixed; top: 0; width: 90.5%; } #wrapper { margin: 0 auto; max-width: 960px; min-width: 320px; width: 960px; } .container-column, .portlet-column { display: table-cell; .container-column-content, .portlet-column-content { padding: 0 10px; } .container-column-content-first, .portlet-column-content-first { padding-left: 0; } .container-column-content-last, .portlet-column-content-last { padding-right: 0; } .container-column-content-only, .portlet-column-content-only { padding: 0; } } .responsive #wrapper { width: 100%; } .responsive-only { display: none !important; } @media screen and (max-width: 1130px) and (min-width: 900px) { #cssmenu li:hover > ul { padding-top: 15%!important; } .mobDisp{ display:none; } } @media screen and (max-width: 900px) and (min-width: 768px) { .iconImg { display: none !important; } .menu-title { top: 7px !important; font-weight: 600; } #cssmenu { height: 45px; } .main-menu-ul { padding-top: 0 !important; top: 33px; } #cssmenu > ul > li { height: 40px; } .mobDisp{ display:none; } } @media screen and (max-width: 1130px) { #keywords { font-size: 14px!important; height: 21px!important; background-position: 5px 3px !important; background-size: 17px !important; padding: 0px 0px 0px 25px !important; } .navSearch input[type="text"]{ font-size: 14px!important; height: 21px!important; background-position: 5px 3px !important; background-size: 17px !important; padding: 0px 0px 0px 25px !important; } .navSearchMob input[type="text"]{ font-size: 14px!important; height: 21px!important; background-position: 5px 3px !important; background-size: 17px !important; padding: 0px 0px 0px 25px !important; } .mobDisp{ display:none; } } @media screen and (max-width: 1130px) and (min-width: 768px) { .navLogin { border-right: 1px solid #2196f3!important; margin-top: 0.65%!important; } .menu-title { top: 33px; } .iconImg { height: 45px!important; } .aboutImg, .gvtImg, .serviceImg, .missionImg, .peopleImg, .businessImg, .tourismImg, .schemesImg, .contactUsImg { width: 50% !important; } #cssmenu > ul > li > a { font-size: 10.5px!important; } .engheader { height: 100px!important; } .headerNavs { display: none!important; } .MobNav { padding-left: 26%!important; display: block!important; } .SearchNav { display: block!important; } .navSearch { } .navSearchMob .aui-field-content { width: 200px!important; } .navSearchMob input[type="text"]{ width: 200px!important; } .accessibilityDiv { margin-top: 0.5%!important; } .mobDisp{ display:none; } } @media screen and (max-width: 410px) { .navSearchMob{ display: inline; float: none!important; } .navSearchMob .aui-field-content { width: 220px!important; } .navSearchMob input[type="text"]{ width: 220px!important; } } @media screen and (max-width: 321px) { .navSearchMob{ display: inline; float: none!important; } .mobDisp{ display:block; } .MobNav { padding-left: 2%!important; } .navTabInfoMob { padding: 1px 10px 1px 10px!important; font-size:12px!important; } .navTabServicesMob{ font-size:12px!important; } .mobLang{ font-size:11px!important; color:white!important; } .mobLangMal{ font-size:8px!important; color:white!important; } .mobLang a{ color:white!important; } .mobLangMal a{ color:white!important; } .navSearchMob .aui-field-content { width: 200px!important; } .navSearchMob input[type="text"]{ width: 200px!important; } } @media only screen and (-webkit-min-device-pixel-ratio: 2) and (min-width: 1600px), only screen and ( min--moz-device-pixel-ratio: 2) and (min-width: 1600px), only screen and ( -o-min-device-pixel-ratio: 2/1) and (min-width: 1600px), only screen and ( min-device-pixel-ratio: 2) and (min-width: 1600px), only screen and ( min-resolution: 192dpi) and (min-width: 1600px), only screen and ( min-resolution: 2dppx) and (min-width: 1600px) { .main-menu-ul{ padding-top: 5% !important; padding-left: 12%; } #cssmenu { height: 100px; } .menu-title { top: 66px; } .iconImg { height: 80px!important; } .navMal{ font-size:14px!important; } #cssmenu > ul { } #cssmenu > ul > li.has-sub > a { } #cssmenu > ul > li > a { font-size: 16px!important; } .engheader { height: 240px!important; } .navTabInfo { font-size: 26px!important; margin-right: 20px; text-decoration: none!important; } .navTabServices { font-size: 26px!important; text-decoration: none!important; } .navLogin { margin-top: 1%!important; font-size: 24px!important; padding: 0px 10px 0px 0px!important; text-decoration: none!important; } .accessibilityDiv { margin-top: 0.5%!important; margin-right: 1%; } .print { top: -3px; } .letterSize { font-size: 22px!important; } #keywords { width: 86%; height: 50px !important; background-position: 5px 8px !important; background-size: 32px !important; padding: 4px 15px 5px 37px !important; font-size: 18px !important; } .navSearch input[type="text"]{ width: 500px!important; height: 50px !important; background-position: 5px 8px !important; background-size: 32px !important; padding: 4px 15px 5px 37px !important; font-size: 18px !important; } .navSearchMob input[type="text"]{ width: 500px!important; height: 50px !important; background-position: 5px 8px !important; background-size: 32px !important; padding: 4px 15px 5px 37px !important; font-size: 18px !important; } .headerNavs { display: block!important; } .MobNav { display: none!important; } .SearchNav { display: none!important; } }
Right to services - Government of Kerala, India Right to services Page
A booklet on Right to Service Act published by Information Public Relations Department, Government of Kerala
Kerala State Right to Service Act 2012
The Kerala State Right to Service Act, 2012 came into force on the 1 November 2012 as per G.O (P) No.55/2012/P&ARD. It provides effective, time-bound redress of grievances of citizens, delivery of services to the public and making government servants liable in case of default. Through the induction of bill, the government servants are made answerable in terms of their functions, duties, commitments and obligations towards the people.
The Bill provides two-tier appellate system to redress grievances. Section 5 of the Bill underlines the duty of the designated officer, who on receipt of an application for service, will provide it or reject the application within the time limit, counted from the day the application is received. In case of rejection, the officer should justify it in writing.The designated officer is liable to pay a fine not less than Rs. 500 and not more than Rs. 5,000 in case of breach of terms of the bill.
Section 3 of the Bill says every government department, Head of the department, local self-government institution and statutory body should, within six months of the commencement of the Act, notify the services that will be rendered by each of them and the designated officers for providing services and the stipulated time limit for doing so. The Bill lays down the procedures for filing appeals and the method of handling appeals by the first and second appellate authorities. The two appellate authorities will have the powers of civil court in matters of requiring production and inspection of documents, issuing summons for hearing the designated officer and the appellant and any other matter that may be prescribed.
Departments/ Institutions