Right to services

 

  

A booklet on Right to Service Act published by Information Public Relations Department, Government of Kerala

 

Kerala State Right to Service Act 2012

The Kerala State Right to Service Act, 2012 came into force on the 1 November 2012 as per G.O (P) No.55/2012/P&ARD. It provides effective, time-bound redress of grievances of citizens, delivery of services to the public and making government servants liable in case of default. Through the induction of bill, the government servants are made answerable in terms of their functions, duties, commitments and obligations towards the people.


The Bill provides two-tier appellate system to redress grievances. Section 5 of the Bill underlines the duty of the designated officer, who on receipt of an application for service, will provide it or reject the application within the time limit, counted from the day the application is received. In case of rejection, the officer should justify it in writing.The designated officer is liable to pay a fine not less than Rs. 500 and not more than Rs. 5,000 in case of breach of terms of the bill.

 

Section 3 of the Bill says every government department, Head of the department, local self-government institution and statutory body should, within six months of the commencement of the Act, notify the services that will be rendered by each of them and the designated officers for providing services and the stipulated time limit for doing so.

The Bill lays down the procedures for filing appeals and the method of handling appeals by the first and second appellate authorities. The two appellate authorities will have the powers of civil court in matters of requiring production and inspection of documents, issuing summons for hearing the designated officer and the appellant and any other matter that may be prescribed.

 

The Kerala State Right to Service Bill, 2012

English

The Kerala State Right to Service Bill, 2012 Rules G.O (P) No.56/2012/P&ARD
G.O (P) No.55/2012/P&ARD
The Kerala State Right to Service Bill, 2012 Rules (Malayalam) No. 13450/Leg. B1/2012/Law
 
 
  • Insurance Medical Services
Right to Service
  • Industrial Training Department

Right to service Act

Labour & Rehabilitation Department

Kerala Toddy Workers Welfare Fund Board

Department of Electrical Inspectorate

Notification for issue by the departments under section 3

of the Right to Service Act 2012 [PDF]

Scheduled Cast/Scheduled Tribes

Development Department

Kerala State Right to Service Act, 2012 (18 of 2012)-

Services renderdby Government in the Scheduled Tribes Development Department

Personnel and Administrative Reforms (AR-12) Department

Personnel and Administrative Reforms (AR-12) Department-

Kerala State Right to Service ( Removal of Difficulties ) order, 2013

Law Legislation (B ) Department  

Right to Service Act (English) (Malayalam)

Personnel & Administrative Reforms (AR- 12)

Right to Service Act
G.O (P) No.14/2013/P&ARD

Personnel & Administrative Reforms (AR- 12)

Right to Service Act (English) (Malayalam)
G.O (P) No.55/2012/P&ARD

Personnel & Administrative Reforms (AR- 12)

G.O (P) No.56/2012/P&ARD

Home (G) Department Right to Service Act
Norka (B) Department Right to Service Act
P&ARD Official Languages Right to Service Act

Forest & Wild Life

Right to Service Act
Finance (Administration B) Right to Service Act
Information Technology (C)  Right to Service Act
Port Right to Service Act
Commercial Taxes Right to Service Act
Scheduled Castes/  Scheduled Tribes Development  (D) Right to Service Act
Parliamentary Affairs (B) Right to Service Act
Soil Survey Right to Service Act
Kerala State Nirmiti Kendra Right to Service Act
Housing (Technical) Right to Service Act
Land Revenue Right to Service Act
Fisheries Right to Service Act
Kerala state insurance Department Right to Service Act
Scheduled Castes/  Scheduled Tribes Development (PS) Department Right to Service Act
Kerala State Housing Board Right to Service Act
 
Agriculture Directorate Right to Service Act
Lottery Department Right to Service Act
Public Works Department Right to Service Act
Kerala State Road Transport Corporation Right to Service Act
Kerala State Road Transport Corporation

Right to Service Act

Public Works Department

Right to Service Act

Lottery Department

Right to Service Act

Fisheries Department

Right to Service Act

Scheduled Castes/Scheduled Tribes Development (PS) Department

Right to Service Act

Kerala State Housing Board

Right to Service Act

Kerala State Insurance Department

Right to Service Act

Fisheries Department

Right to Service Act (Malayalam)

Housing Board

Right to Service Act (Malayalam)

Lottery Department

Right to Service Act

KSRTC

Right to Service Act

SC/ST Development(PS) Department

Right to Service Act

SC/ST Development(PS) Department

Right to Service Act

Kerala State Development Corporation

for Christian Converts

Right to Service Act

Animal Husbandry Department

Right to Service Act (Malayalam)

Police Department

Right to Service Act

Department of Sainik Welfare

Right to Service Act

General Administration(FFP-A) Department

Right to Service Act

General Administration(FFP-B) Department

Right to Service Act

Excise Department

Right to Service Act

Land Revenue Commissionerate

Right to Service Act

Agriculture Directorate

Right to Service Act(Malayalam)

Public Works Department

Right to Service Act

Stationery Department

Right to Service Act

SC/ST Development Corporation

Right to Service Act

Eco-tourism Directorate

Right to Service Act

Printing Department

Right to Service Act

Commissionerate of Civil Supplies

Right to Service Act (Malayalam)

KSFE

Right to Service

Soil Survey

Right to Service

Personnel and Administrative Reforms (Ar-12) Department Right to Service
Power (C) Department Right to Service
Coir Development Directorate Right to Service
Registration Department Right to Service
Registration Department Right to Service
Urban Affairs Directorate Right to Service
Legal Metrology Department Right to Service
Home Department Right to Service
Industries Department Right to Service
Kerala Water Authority

Right to Service

Backward Communities Development (A) Department Right to Service
Scheduled Castes Development Department Right to Service
Private Advertisements and Miscellaneous Notifications Right to Service
Private Advertisements and Miscellaneous Notifications Right to Service
Collegiate Education Department Right to Service
Industries Department Right to Service
Co-operative Department Right to Service
Private Advertisements and Miscellaneous Notifications Right to Service
Private Advertisements and Miscellaneous Notifications Right to Service
Personnel and Administrative Reforms (AR - 12) Department Right to Service
Health and Family Welfare Department Right to Service
Panchayat Directorate Right to Service
Panchayat Directorate Right to Service
SC/ST Development(D) Department Right to Service
Dairy Development Department Right to Service
Scheduled Tribes Development Department Right to Service
Social Justice Department Right to Service
Department of Mining and Geology Right to Service