FAQ

  • Q: What is Kerala State Portal all about?

    A: Kerala State Portal is the Official Web Portal of the Government of Kerala. Portal contains informational contents, Government documents and Government department services. Portal also provides provision for the citizen to engage and participate in the government activities. This portal will be a single point of access to the citizens, for either information or transactional purposes. One of the goals of the Government is to cooperate, collaborate and integrate information across different departments in the Centre, States and Local Government. It is served through this portal.

     

    Q:  Are online government services available through this portal?

    A: Yes government department services are available through the Kerala State Portal. Services are available on clicking the ‘e-Services' button in the header section or clicking on the ‘Services' tab in the main menu. Some services are accessible only to registered citizen in the state portal. Clicking on such services will prompt login if the user is not logged in. If you are not a registered user then you have to register in the state portal.

     

    Q: How to register in the Portal?

    A: If you are not a registered user in the State Portal, Click on ‘SSO Sign In' link in the top right corner of the portal. Click on ‘Create Account' link. Signup with the details asked for and register. You can login to the state portal using this login credentials.

     

    Q: What if I forget the password of my account?

    A: Click on ‘SSO Sign In' link in the top right corner of the state portal. Click on ‘Forgot Password' link. Provide your registered email Id and then answer your secret question to reset the password.

     

    Q: Is there a provision to search the government documents in the State Portal?

    A: All the document searches are categorized under the ‘Resources' tab available in the main menu. The documents like government orders, tenders, cabinet decisions, notifications etc, can be searched from here respectively.

     

    Q: Can the State portal be accessed from a mobile?

    A: Yes the portal design is responsive and the pages can be viewed from a mobile platform as well.

     

    Q: What is SSDG?

    A: State Service Delivery Gateway (SSDG) project, formulated under the National e-Governance Plan (NeGP), is to fulfill the vision of providing easy and convenient services to the citizens through remote access primarily through Common Service Centres (CSCs). And there by enabling the State Portal by implementing the key components State Portal viz. SSDG, electronic Form (e-Forms), Application and Computing Infrastructure.

     

    Q: How will I post suggestions to a government department?

    A: Click on ‘Citizen Engagement' from the home page. Click on ‘Suggest a Reform' link. Click on ‘Login to Suggest a Reform' button. If you are not logged in, portal will prompt for login. A suggestion form will appear for posting the suggestions.

     

    Q: What are the online payment methods available in the state portal for completing the payment part in the department services?

    A: Citizen can use internet banking, debit card or credit card for completing the payment of the department services available via state portal.